Black Label Solutions - Refund and Cancellation Policy
Black Label Solutions is committed to providing top-notch business solutions tailored to our clients' unique needs. Our services include marketing, business operations, project management, software build-outs (such as CRM, websites, and project management software), and various coaching and consulting services. Our business operates online, with occasional travel to client locations as required.
Refund Policy
Discretionary Refunds
All refunds are at the discretion of Black Label Solutions.
Due to the customized nature of our services, refunds are considered on a case-by-case basis.
Refunds are typically considered only in exceptional circumstances, such as significant unforeseen conditions (e.g., illness, natural disaster) that hinder the client's ability to continue with our services.
Scope of Work and Changes
We conduct a thorough upfront assessment and provide an extensive scope and proposal for our clients.
For custom systems, we ensure our deliverables meet client standards based on the initially defined scope of work.
If there is a change in the scope of work, Black Label Solutions reserves the right to redefine the scope and present additional costs or proceed with the original scope if the client does not wish to continue.
Refund requests due to changes in scope or cancellations must be brought to our attention before significant work has been done.
Processing Refunds
If a refund is deemed necessary by Black Label Solutions, it will be processed through our standard payment processor.
Refunds for digital products or subscription-based services are not available; all sales are final for these products.
Cancellation Policy
Notification of Cancellation
Clients must notify Black Label Solutions of their intent to cancel via email at [email protected] or via text message.
A 30-day notice is required for cancellations.
Contractual Obligations
Clients who enter into a contract with Black Label Solutions for a predetermined period cannot cancel their contract unless Black Label Solutions agrees to the cancellation and mutually agreed-upon terms are established.
Any applicable cancellation fees will be discussed at the time of cancellation, with Black Label Solutions holding the final decision on terms and approval.
Client Responsibilities
Clients are responsible for thoroughly understanding the scope of work provided by Black Label Solutions before committing to our services.
Clients must ensure that the quality and scope of work provided meet their standards and expectations.
Cancellation Policy
For any refund or cancellation requests, clients can contact us via email at [email protected] or via text message, 904-822-1199.
Our typical response time for handling such requests is 48 hours
Legal and Compliance
Black Label Solutions complies with all relevant laws and regulations regarding refunds and cancellations.
Any disclaimers or limitations of liability will be clearly outlined in our service agreements.
Additional Information
Exchanges or replacements instead of refunds may be offered at the discretion of Black Label Solutions.
Partial refunds for services or bundled products will be handled on a case-by-case basis, depending on the circumstances.
SERVING THE HOME SERVICES INDUSTRY
BLACK LABEL
SOLUTIONS
BLACK LABEL SOLUTIONS is a done with you and done for you business solutions agency and networking group serving business owners in the home services industries.
WE ARE
BLACK LABEL
SOLUTIONS
The days of do nothing coaching are over.
It's time for coaching followed
by ACTION immediately after.
Let's GROW!
Solutions + Networking
What to expect from Black Label Solutions
The Black Label Solutions team will operate with high standards, and we expect the network to do the same. Your challenges are the team and networks challenge to solve. We are your board of advisors and on-demand service providers all in one. Expect to give just as much as you take.